Customer Testimonials
Went there to see a Rogue my Hubby found online that he knew checked all my boxes. It was running and the AC was cooling her down when we arrived for my test drive
Costly repairs were performed on my vehicle without my permission. No resolution was offered until I insisted on only paying for the diagnostic I requested. The problem clearly should have fallen under the 10 year “warranty”, but it seems there is often a convenient loop hole to warranty repairs. Makes me question ever buying another Hyundai!
I was able to get everything needed for my car done in under two hours!
My experiences with First Team have amazing. Every interaction has been superb.. Our sales lady Tracy was beyond excellent. Previous experience with parts dept. Was great. Keep up the great job you are doing and you will keep this customer.
They keep my vehicle maintained up to date and keep me informed on needed maintenance procedures
They had a good selection on hand, and the salespeople were very conscientious and helpful.
Very friendly service, waiting room is nice. Expect a few hours on minor fixes and such.
This is at least the 4th survey I ‘ve been ask to do for the same visit. Dealership needs to pay attention to their mail.
Work completed on time and very I am very satisfied.. Would recommend to others for sure.
Service is great once it happens. Very hard to reach the dealership by phone, I usually have to go in person to get any updates on my car. Recently had my car towed there on a Thursday and it wasn’t even looked at until Monday - all that was wrong was a dead battery, which should’ve taken one day at most to diagnose and repair. Very frustrating and disappointing to not have a car for five days only to find out that it was a simple fix. And to have to go not once but twice in person ... Read More DealerRater - Jul 16, 2025
Dropped off for 16K recommended service, it was there all day. They did not run it through the car wash, as it wasn't working first thing that day but was at some point. They did not replace the oil change sticker in the window, left the old one on it, which leads me to wonder if they even changed the oil. Now let's get to the point when I bought the car in January, with an expired inspection sticker on it, and then they made it the most difficult and inconvenient as they could to get it in ... Read More DealerRater - Jul 16, 2025
First: walk in routine maintenance. Take a day off bc walk in usually means wait like all the other walkins. THEN told no longer walkin and appt only. A notice to loyal customers of these changes would be nice. Wasted 2 days of PTO because of not being told of changes. It was stupid going walkin in the first place!! Disappointed
The staff at Southern Team is very knowledgeable and helpful! The dealership offers some pretty cool perks when you purchase a vehicle (free lifetime oil changes and car washes). Their facilities are modern and extremely nice. The waiting room is quite comfortable...I especially enjoy the coffee bar.
Everything went smooth. Maria was very kind and helpful. She scheduled the oil change as well.
Maria and everyone else takes such great care of me!!! I have confidence in them
No one returns phone calls. Will not stand behind warranty on a vehicle. I'm so disgusted with Southern Team.
Great. Quick. Efficient. Fast. Good. Inexpensive. Terrific. On Time.Always friendly.Nice place. Convenient location. Friday. July 11,2025
Great customer service and knowledgeable staff. The finance team worked ro get me where I needed to be to make a deal.
When I took my car to the wrong station, staff was most helpful to direct me to rhe correct place. After I got there, Ryan checked me in and directed me where I could sit to wait for my car to be maintenances. He was friendly, courteous, knowledgeable, and pleasant to take care of me. When my car was finished, Ryan was proactive by scheduling my inspection and next oil change. The entire process was great and Ryan was spot on! Oh, my car had been washed beautifully before I left, and that was a wonderful perk! Thank you Southern ... Read More DealerRater - Jul 15, 2025
The facility is Very clean and the people are nice. The waiting area was cozy and the tea was a very nice complement.
Service was on time, it took on hour, my car was washed, and I was on my way
Great communication! I lived getting all the information via text message. Made it very easy to share with my husband
Camden was amazing so was the other two gentlemen- the finance guy and the from the vw deal ship
It was difficult to get in touch with someone to schedule service. Left several messages
Prompt and fast. Offered to rotate tires but would charge close to $35, which felt a bit high.
Oil change and tire rotation reminders not reset. Too difficult to get an appointment. Was promised a call back which was never received
Friendly staff that go me in and out in a timely matter. Will continue to go back.
After I decided on what I wanted, the process of getting a price and agreeing to a trade in value was painless. Nicole was easy to work with and she walked me through the delivery process. I have purchased a number of cars in the past and getting the paperwork completed was the easiest I have encountered.
Purchased a new car from Southern Team Subaru, very friendly staff, easy process, great experience specifically with Mel Dobbs
Get a new car was fast and easy and the sales person was upfront and honest
The sales consultant was very helpful and friendly. I had a great experience purchasing my vehicle from them.
Had a GREAT experience buying a Tucson. Great selection. Wayne and Jeff were so helpful in the process. They were so easy to talk to. They explained everything and eased our being nervous
Great service & on time. Honored the recall perfectly. Radio came in on time for the repair.
Nice place, good service, gentle people. Usually the time spent there is not bad, and they fix everything that I asked to do
Great working with Troy Brickner at the used car center for an oil change. Very friendly, professional and provided an arrurate time frame.
Always excellent service. Staff was friendly and accommodating. Work performed on my vehicle was outstanding. Very pleased w Southern Team & highly recommend!
Everyone is always friendly while you wait on your vehicle and when they finish the maintenance, I always drive home with a freshly washed car!
Holly was the best sales person I have ever encountered. No pressure just down home approach to meeting my car needs. Will definitely ask for her on my next purchase.
Price for the repair was at least double what a local garage would charge. The starter billed at $576 but the MSRP is $390. They also insisted on running their diagnostics on the car (measured brake pads?). Starter does not turn, solenoid clicks, battery stays at over 12 volts while trying to start. What mechanic need s a diagnostic for this.
No problems with having Nissan serviced. Usually in and out in a timely manner. Wait time okay too.
The service at Southern Team Subaru is always top class. I give you pretty much 5 stars in every category. Mark Baker and Sam Williams are always doing a great job!
Great service ,timely and professional ! Thank You again for caring for my vehicles and for ease of scheduling appointments !
Because of our first interactions with the Members of Southern Team Subaru in 2022, there was no doubt where our next vehicle would be coming from...and that Forester found a new home in 2025. The Team Members that we've associated with are a solid 5 Stars...From the 'customer care' dedication of the Sales Team Members, to the 'no muss...no fuss' communication and quality of work from the Service Team Members, including the 'behind the scenes' Service Technicians.
Everything was easy and straightforward. It was what I have come to expect from the dealership.
we were on the way from Connecticut to Decatur, Georgia Near Roanoke on July 2. The engine, warning light of 'at temperature I' came on as we were nearing Roanoke I went in the morning of July 3 to Southern Team Subaru. Although it was a busy day, we were able to have our car checked out in great detail . The service rep recognize that we would have to stay in Roanoke until the car was carefully checked. He was kind enough to get us done early on the morning of the third. He was knowledgeable about cars and understood our urgent ... Read More DealerRater - Jul 11, 2025
Am on my 3rd Subaru 3 foresters and now an agent will look for another forested when ready for new car. Everyone is very good and professional. Glad to business with your organization.
Always quick and efficient! Customer service with Mike is the best!!! Definitely recommend Nissan Service Department
Customer service is very courteous and helpful. The service department has my car serviced in a timely manner.
I don't like to do this on my phone. I rather get it maiked
Extremely kind employees who took time to explain the work to me. Very efficient process.
Friendly but expensive can'tafford them.tell others to check other prices to get a lower price
Good Scheduling and service were prompt and on time. We went over issues and options.
My husband took the Outback in for this appointment so I was not present but he had no complaints.
Extremely difficult to get anyone in service to answer the phone and when you leave a message you never receive a call back.
They are fast and efficient. The service department contact person promptly calls and keeps you informed.
Everything went very smoothly and well with my purchase said the dealership. The service department did a great installation on the sports bar and I’m very pleased and satisfied with how things were handled.
Danielle came out before we got parked. Very professional knew why we were there. She explained everything they did. Very fast service and check out.
Known issue. Unusual situation. No leeway Paid for two batteries. First battery drained from iccu Drain while sitting on dealer lot.
The dealership is very well managed. They are very communicative and available for anything and everything. They are very open to working with everyone and trying to find a solution or solve an issue
See above I work in process improvement and I hope training is being reviewed to remind tech to be aware of dirt and debris during maintenance. Can the discount better reflect your responsibility?
Check in was at scheduled time. Lounge was comfortable for our wait on getting vehicle serviced.
What an excellent and effective operation! Best collision repair operation: The BEST WORK done I’ve ever witnessed, and at a very fair cost! I cannot recommend Southern Team’s work and overall integrity with more enthusiasm!! They are the BEST of the BEST!!!
Excellent service. Your staff was courteous, and kept us updated as to when our vehicle would be completed.
The appointment was on time and the people there were courteous and friendly. Great service
I've always taken my vehicles to the dealership for routine maintenance and any other issues. This dealership was the friendliest one I've ever been to. Very accommodating, knowledgeable, friendly, and overall made me very comfortable.
Quick check in process. Fast service. Friendly staff. Nice dealership. Price on service could be more reasonable. But prices are high everywhere nowadays.
Punctual, friendly, and did not try to upset. Work was exceptional! We will return for all our service needs.
Wayne was knowledgeable, friendly and PATIENT. Ive been a southern team Subaru client for 9 years. This is a GREAT first experience with the Hyundai portion
Ev eryone was a pleasure to work with. She couldn't of been more knowledgeable.
Scheduling a time for annual maintenance was a hassle; the shop is busy and we don't live near Roanoke. So, getting our schedules to mesh was difficult. That said, I was only there for 1 hour when we finally completed the annual maintenance.
Dustin listened to what I was looking for in a new car and helped me find a perfect match. I love my 2925 Tiguan.
No pressure environment. I’m pleased with my purchase. Paul Divers was excellent to work with.
Darius and Keith were both very kind and worked with us to get us a good deal! Pleasurable experience!
Nice people. Nice waiting area but making an appointment is difficult since you don't get to talk to a real person.
They do a great job. Everything is always done on time and professionally completed ok
Dealership as a whole were great to work with for our recent purchase. Our salesman took great care to explain the car to my mom and me.
Southern Team Subaru is the best! Melissa always goes above and beyond, even when getting 4 new tires!
Everyone was fantistic, very professional and understanding of my needs. Jason showed ou all the perks and showed us how to use them. Very pleased with all the personnel. Everyone was friendly and personal. Would recommend my family and friends to all of your employees
Cameron was knowledgeable and professional. He made the experience painless and easy. He did not push or make the experience uncomfortable.
Great deal good people! Great experience especially Paul, Luis, Juan, and Mike Munsey. Great team of people.
Pleasant people, informs me of work needed to be done, including prices, and work is satisfactory. In addition, the dealership is close to my home.
please improve honesty with customers. If they say NO about needless extras, do not force them further just to spend more money.
Every time I come to Subaru I get taken care of very well and get all my needs met
Easy buying process. Salesman went over the car and how to use its features in great detail. Dealership is new and very nice.
Everyone was knowledgeable and helpful. ... . . ...... ,,...,........... .... .. .... . ....
Had the exact vehicle I wanted and gave me an excellent deal on my trade. This is my second Subaru purchased there in 3 years. Very pleased.
Everyone at Southern Team is always so helpful. I had a service appointment scheduled but needed to get in earlier and they rescheduled me right away. I’m so thankful for Southern Team.
Put a real person to answer phones. Took 3 weeks to get an appointment. We had to go there to get the apppointment.
They are great. They care about their customers. Highly recommend them to people interested in getting honest deals
Always on time and very thorough explaining all repairs. Always finding cost effective solutions for repairs and parts
It good, you need to bring back free waters You could also bring back the coffee creamers
Very friendly, extremely knowledgeable, patient and helpful. Explained everything we had questions about. Took time to show vehicle features, which are incredible.
Great experience. I love my Palisade and all it's features. It's has a lot of space.
Everything was handled in a timely and professional manner. My vehicle needed tires to pass inspection and Danielle found what I needed and had them delivered and installed.
Sales person, Star, was very helpful as well as friendly. Listened to my wishes and helped me choose a vehicle that was right for me. She gets 5 stars.
Darius was the most polite respectful salesman I’ve met. The whole experience was top notch!
Melissa is absolutely the best! Everyone is friendly & helpful but Melissa is absolutely the best!
Currently without my new vehicle, was scheduled for wiring harness installation as part of my purchase agreement. Called by sales staff to set up appointment for 7/2 at 0800. Work NOT completed, not completed on 7/3, was NOT notified until 20 minutes before closing, can't get it on the holiday. Was advised a part had to be ordered, I should pick up my vehicle on 7/5, and another appointment will be made. I have NO vehicle for 4 days, it takes an hour to get to the dealership, and they'll provide me a loaner next time??? The finance guy had us watch a video ... Read More DealerRater - Jul 4, 2025
they were super helpful and made sure i got exactly what i wanted! Holly and Keith were both really helpful and listened to what i wanted. they helped me find the best deal!
Melissa is an asset to your dealership. She is always courteous , friendly and professional. She clearly explains the work being done and the technician's findings.